Problem/Incident Management & Corrective & Preventive Action (CAPA) System

PRRQuest (PRR is Problem Reporting & Resolution) is a very versatile and sophisticated solution for Case, Incident or Problem related to Suppliers, Customers and all Internal Issues (Quality, Environmental, Health, Safety, HR, etc.) with full Root Cause Analysis (RCA) and Corrective Action Preventive Action (CAPA).

Challenges Addressed

PRRQuest Solves the Challenges of PROBLEM/INCIDENT Management with…

Single System for all types of Problems/Incidents

One system to manage all of your Problems/Incidents including Quality, EHS, Supplier, Financial, HR, etc.

Solve Problems Faster

Significantly reduce the cycle time from initiating a case/problem/incident through executing the process to closure

Handle Simple to Complex Problems

Configure the process for any problem type, from simple resolutions to complex correction actions and root cause analysis

Dynamic Forms Builder

Utilize the powerful Forms Builder to set up your own specific corrective actions (Global 8D, 5 Why, etc.) and root cause analysis for each problem type

Attach any media to provide clarity

Attach media (pictures, videos, etc.) to better communicate problem descriptions and resolutions through the process

Powerful Reporting & Data Analytics with Power BI Integration

IntellaQuest Power BI Integration provides any report you want, the way you want it.

Task Assignment & Tracking

Execute all tasks to resolution by tasking the organization with auto alerts

Monitor Cost of Problems

Problem Direct Costs to monitor the Costs of Poor Quality from Problem Initiation to Closure

Supplier Corrective Actions with Cost Chargebacks

Utilize Supplier CARs and cost of quality data capture via Debit and Credit Notes for Supplier chargebacks

Running Time Clocks to Eliminate Process Bottlenecks

Running time clock for each Problem to monitor the time between Report Initiation and Effective Closure

Full Approval Management

Resolution Approval and Advanced Workflows

Discussion Board at each step

Discussion board at each step of the process to allow communication between responsible personnel and subject matter experts

Export to YOUR Corrective Action Format

Export data (Global 8D, 5 Why, etc.) in a pre-defined Excel form for easier distribution

Advanced Search and Drill Down

Advanced Search, various filters, views and user Dashboard facilitate the end user navigation

Automatic Email Notifications

Email notifications and Reminder mails sent to all applicable shareholders

Security Setting

Set security levels as needed

History & Traceability

Full traceability of changes made on all versions of the document – Draft, Issued and Archived Document Libraries

Collaboration Portal

Provide secured access via the Collaboration Portal to external parties allowing for truly collaborative work for controlled documents by external parties (Suppliers, Customers, Distributors etc.).

PRRQuest Integrated Across IntellaQuest Applications


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