PRRQUEST
Problem/Incident Management & Corrective & Preventive Action (CAPA) System
PRRQuest (PRR is Problem Reporting & Resolution) is a very versatile and sophisticated solution for Case, Incident or Problem related to Suppliers, Customers and all Internal Issues (Quality, Environmental, Health, Safety, HR, etc.) with full Root Cause Analysis (RCA) and Corrective Action Preventive Action (CAPA).
Challenges Addressed
- No standard process for managing problems, incidents, cases
- Different systems for managing Quality problems, Environmental, Safety & Health Incidents, Supplier problems, compliance issues, warranty claims, etc.
- Problem resolution handled through disconnected communications: emails, shared folders, texts
- No dashboard to provide real time review of all problems, incidents, cases across the company
- Manual process with difficulty tracking status of problem resolution
- Lack of transparency, consistency and discipline in the process
- Long cycle times to get internal resolution and provide answers to customers
- No standard process for managing problems, incidents, cases
- Countermeasures for disposition, containment and tasks difficult to execute and track
- No capture of real cost for chargeback to suppliers
- Corrective actions disconnected and manual: Global 8D, 5P, etc.
- “Putting out fires” with no structured method/process of “Future Proofing” against recurring problems
- Lack of transparency on key tasks and responsibility
PRRQuest Solves the Challenges of PROBLEM/INCIDENT Management with…
Single System for all types of Problems/Incidents
One system to manage all of your Problems/Incidents including Quality, EHS, Supplier, Financial, HR, etc.
Solve Problems Faster
Significantly reduce the cycle time from initiating a case/problem/incident through executing the process to closure
Handle Simple to Complex Problems
Configure the process for any problem type, from simple resolutions to complex correction actions and root cause analysis
Dynamic Forms Builder
Utilize the powerful Forms Builder to set up your own specific corrective actions (Global 8D, 5 Why, etc.) and root cause analysis for each problem type
Attach any media to provide clarity
Attach media (pictures, videos, etc.) to better communicate problem descriptions and resolutions through the process
Powerful Reporting & Data Analytics with Power BI Integration
IntellaQuest Power BI Integration provides any report you want, the way you want it.
Task Assignment & Tracking
Execute all tasks to resolution by tasking the organization with auto alerts
Monitor Cost of Problems
Problem Direct Costs to monitor the Costs of Poor Quality from Problem Initiation to Closure
Supplier Corrective Actions with Cost Chargebacks
Utilize Supplier CARs and cost of quality data capture via Debit and Credit Notes for Supplier chargebacks
Running Time Clocks to Eliminate Process Bottlenecks
Running time clock for each Problem to monitor the time between Report Initiation and Effective Closure
Full Approval Management
Resolution Approval and Advanced Workflows
Discussion Board at each step
Discussion board at each step of the process to allow communication between responsible personnel and subject matter experts
Export to YOUR Corrective Action Format
Export data (Global 8D, 5 Why, etc.) in a pre-defined Excel form for easier distribution
Advanced Search and Drill Down
Advanced Search, various filters, views and user Dashboard facilitate the end user navigation
Automatic Email Notifications
Email notifications and Reminder mails sent to all applicable shareholders
Security Setting
Set security levels as needed
History & Traceability
Full traceability of changes made on all versions of the document – Draft, Issued and Archived Document Libraries
Collaboration Portal
Provide secured access via the Collaboration Portal to external parties allowing for truly collaborative work for controlled documents by external parties (Suppliers, Customers, Distributors etc.).
