Organizational knowledge in the QMS context refers to the information, insights, and expertise that an organization possesses and utilizes to achieve its quality objectives and enhance its performance. This knowledge is an internal matter (clause 4.1) which directly impacts the success of QMS implementation and maintenance. This is because QMS relies on understanding organizational processes, risks, opportunities, and stakeholder needs, all of which require access to organizational knowledge.
MANAGING ORGANIZATIONAL KNOWLEDGE WITHIN QMS
IntellaQuest provides KnowledgeQuest, an organizational knowledge solution designed to manage the collective knowledge and information. It can be fully integrated with other IntellaQuest quality management software solutions
HOW TO MANAGE ORGANIZATIONAL KNOWLEDGE?
1) Identify and Document Knowledge
Organizations need to identify the knowledge required for their processes to operate effectively and ensure that this knowledge is documented in a manner that is accessible and understandable to relevant personnel.
KnowledgeQuest’s single knowledge management system and repository serve as a centralized hub for documenting all types of organizational knowledge, including lessons learned, best practices, and general knowledge management. KnowledgeQuest can be integrated with IntellaQuest’s quality management software system for documentation – DocuQuest.
2) Capture and Retain Knowledge
Organizations can capture and retain knowledge possessed by employees through methods such as documentation, training, mentoring, and knowledge transfer mechanisms.
KnowledgeQuest facilitates the capture and retention of knowledge through various means, including easy upload functionality for lessons learned, best practices, and knowledge articles. Additionally, the platform supports attachments, pictures, and links, allowing for full-context documentation. Moreover, the “Knowledge Feed” automatically pushes out relevant knowledge articles based on job profile and personal preferences, aiding in the retention of critical knowledge.
3) Disseminate Knowledge
Organizations must ensure that relevant knowledge is disseminated to the appropriate personnel in a timely manner, enabling them to perform their roles effectively and contribute to the achievement of quality objectives.
The “Knowledge Feed” feature of KnowledgeQuest automatically disseminates relevant knowledge to the appropriate personnel in a timely manner. This ensures that employees are kept informed of pertinent information, enabling them to perform their roles effectively and contribute to the organization’s objectives. Furthermore, the platform encourages collaboration and sharing of knowledge, driving new thinking and innovation within the organization. KnowledgeQuest can be integrated with IntellaQuest’s QMS software for provision of training – PeopleQuest.
4) Update and Improve Knowledge
Continuous improvement is a fundamental principle of ISO 9001. Organizations need to regularly review and update their organizational knowledge to reflect changes in processes, technology, regulations, and other factors, ensuring that it remains relevant and effective.
Continuous improvement is facilitated by KnowledgeQuest through its powerful search capability, allowing users to search for prior lessons learned and knowledge articles easily. This supports the review and update of organizational knowledge to reflect changes in processes, technology, regulations, and other factors. Additionally, the ability for anyone to post comments fosters meaningful discussion and engagement, leading to the improvement and refinement of knowledge over time.
Book a demo today to discover how KnowledgeQuest can enable your organization to leverage its collective expertise for enhanced efficiency and innovation.
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