Based on ISO 9000, competence refers to the ability to apply knowledge and skills to achieve the intended results. A quality management system (QMS) is most effective when employees understand and apply the skills, training, education, and experience needed to perform their roles and responsibilities. How does competence relate to training? Training is the process of acquiring the required knowledge, skills, and abilities for a specific task, job, or occupation.

EFFECTIVE ALIGNMENT OF COMPETENCE AND TRAINING NEEDS IN QMS

Complying with competence and training requirements in quality management system (QMS) manually or without an integrated quality management software system poses significant challenges for organizations. Tracking competence becomes time-consuming, leading to limited visibility into employee training statuses and delaying necessary training sessions. Managing an overflow of paper or electronic records brings documentation challenges and increases the risk of noncompliance.

Moreover, scalability issues arise as organizations grow, and integration challenges impede the seamless sharing of data with other business activities. Ultimately, addressing these challenges necessitates the implementation of QMS software or eQMS to determine competence and align it with identified training needs. IntellaQuest offers PEOPLEQUEST, an integrated system for training, development, and tracking that ensures compliance with the competence and training requirements in any ISO management system standards, including ISO 9001.

Here are some of the key features in ensuring employee competence:

TRAINING MANAGEMENT

PEOPLEQUEST facilitates the management of every employee’s training journey, from onboarding to ongoing skill development. By centralizing training plans, schedules, and records, organizations can ensure that employees receive adequate training to perform their tasks effectively, thus minimizing the risk of errors, rework, and nonconformities.

JOB PROFILE MANAGEMENT

PEOPLEQUEST allows for the matching of employee competencies to the job’s requirements. This ensures that only tasks relevant to the employee’s expertise are assigned, therefore minimizing substandard performance and nonconformity to ISO 9001.

VISIBILITY OF TRAINING RECORDS

PEOPLEQUEST ensures visibility of the employees’ qualifications, certification, and training records. The challenge of poor documentation is addressed by this solution, as it becomes easier to trace competence within the organization and, at the same time, ensure compliance with the requirements of certification bodies.

MONITORING OF TRAINING EFFECTIVENESS

PEOPLEQUEST allows managers to track training effectiveness and assure compliance with ISO 9001. This hierarchical dashboard allows for effective communication and accountability, leading to a culture of constant improvement and development of competencies.

CENTRALIZED SOLUTION

PEOPLEQUEST simplifies the training process management. It ensures all concerned stakeholders have the information they need to make better decisions and address competency issues proactively within a quality management system (QMS).

TRACKING OF COMPETENCE AND TRAINING

PEOPLEQUEST allows organizations to identify the competency gap early enough to initiate corrective actions that may be needed with inbuilt features to measure and track the effectiveness of training and competence within a quality management system (QMS). This proactive approach helps drive continuous improvement and ensures that employees remain competent in their roles.

PEOPLEQUEST is one of IntellaQuest’s core applications for an effective quality management system (QMS). It can be integrated with other applications for complete compliance with ISO 9001.

Book a demo to see how PEOPLEQUEST can help you with organizational competence, training, and continuous development.

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